Asif Shaikh

Senior Site Reliability Engineering & IT Leader

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Summary

Senior Site Reliability Engineering and IT leader with 25+ years in production engineering, incident management, and global technology operations, most of it at JPMorgan Chase. Currently Vice President, Senior Lead SRE, running a global SRE program for error budget adherence, stability, and resiliency on hybrid cloud (Pivotal Cloud Foundry, Kubernetes, AWS). Former Director of IT Global Workload Automation at First Data (now Fiserv), leading about 30 global resources and a scheduling platform handling 100,000+ daily tasks. Deep experience keeping mission-critical financial systems running, from Fed-close payment monitoring and 24x7 incident command to cloud migrations and secure CI/CD. Still hands-on: builds multi-agent AI systems and serverless web apps.

Core Skills

Site Reliability Engineering
SLOs and error budgets, observability and monitoring, resiliency engineering, capacity planning
Incident & Problem Management
Major incident command, root cause analysis, runbooks, 24x7 follow-the-sun support
Cloud & Infrastructure
AWS (incl. RDS), Kubernetes, Pivotal Cloud Foundry, microservices, cloud migration, Cloudflare Workers and Access, Linux/UNIX (Red Hat, AIX, HP-UX, Solaris), Windows, IBM z/OS
Automation & CI/CD
CI/CD with Jenkins and Spinnaker, secrets management, Git/Bitbucket, BMC Control-M, CA-7, IBM Tivoli, ServiceNow, Jira, Informatica, LLM/AI agents and multi-agent orchestration
Languages & Data
Python, JavaScript/Node.js, Java, Bash, Korn shell, SQL, PL/SQL, PowerShell; Oracle, PostgreSQL, MS SQL Server, MySQL, DB2, IMS
Leadership & Controls
Global teams of about 30, hiring and performance management, budgeting and resource planning, vendor management, Agile/Scrum, second-line-of-defense controls, data-at-rest encryption, secure managed file transfer

Experience

JPMorgan Chase & Co.

Houston, Texas

Vice President, Senior Lead Site Reliability Engineer Risk and controls technology (second line of defense)

– Present

  • Global SRE lead: run the SRE program for error budget adherence, delivering stability and resiliency for modern applications on hybrid cloud (Pivotal Cloud Foundry, Kubernetes, AWS).
  • Own the program's budget and resource planning; set measurable goals tied to objectives from senior management and the operating committee.
  • Engineering lead for cloud migrations: re-architected monolithic applications into secure, scalable microservices with automated resiliency in the public cloud.
  • Enforced secure code promotion: code coverage and secrets-in-code controls in CI/CD with Jenkins and Spinnaker, plus Kubernetes secrets management.
  • Led data-at-rest encryption for inbound API data, aligned with firm data retention and destruction controls.
  • Agility lead across multiple scrum teams on two-week sprints (planning, retrospectives, backlog refinement in Jira).

First Data (now Fiserv)

Sugar Land, Texas

Director, IT Global Workload Automation

–

  • Led about 30 global resources, including hiring, performance reviews, compensation, and expense control.
  • Built Global Workload Scheduler infrastructure handling 100,000+ daily tasks; led the migration from multiple schedulers to BMC Control-M v9.
  • Established a 24/7 follow-the-sun Level 1/Level 2 support model; ran teams supporting CA-7, IBM Tivoli Workload Automation, and BMC Control-M.
  • Managed vendor relationships and moved project delivery to Kanban/Scrum in Jira.

JPMorgan Chase & Co. Global Technology Infrastructure

Houston, Texas

Vice President, Engineering Manager — Global Tech Refresh

–

  • Managed about 30 engineers delivering the firm's data center strategy; completed SAN, NAS, and ESX virtual server migrations with zero production issues.
  • Forecast headcount from capacity demand and location strategy; coordinated replacement of end-of-life hardware with business partners.

Vice President, Engineering Manager — Managed File Transfer Services

–

  • Built and mentored the team securing transmissions between external clients and internal applications (managed file transfer, SSH, PGP).
  • Led migration and mass key and certificate projects with external clients, reducing systemic risk; added archiving for failed transmissions to prevent production impact.

JPMorgan Chase & Co. Global Incident Management

Houston, Texas

Senior Associate, Incident Manager

–

  • Commanded high-priority incidents across the JPMorgan Chase footprint, partnering with all lines of business to triage and mitigate impact, and briefing senior business and IT leaders.
  • Built new monitoring for a global funds-processing platform to catch issues that could jeopardize the Fed close (6:00 PM ET), with escalation guides for wires and Fed payments.
  • Delivered a 24x7 incident management model covering network, distributed, mainframe, midrange, and data warehouse support; drove RCA and remediation to prevent recurrence.

JPMorgan Chase & Co. Card Services

Wilmington, Delaware / Manila, Philippines

Senior Tech Ops Production Engineer, Tech Ops Lead

–

  • Trained and led production support teams in Manila (20+ resources) and Wilmington on change, maintenance, and incident management.
  • Supported 24x7 operations through the Bank One, Bear Stearns, and Washington Mutual integrations; automated shift turnover with scripts promoted through Enterprise Change Management.

Earlier Experience

  • Lead Production Support Analyst, Ameriquest Mortgage Company (Citigroup), Irvine, California Dec 2003 – Apr 2005
    24x7 production support for loan origination and servicing systems and Informatica ETL.
  • Systems Support Engineer, ABB Inc., Houston, Texas May 2000 – Aug 2003
    Project manager and lead developer for an inventory management system; installed operator training simulators worldwide; managed projects from $100,000 to $16 million.

Hands-on Engineering Projects

Independent AI and automation projects

Additional Experience

Clover Realty and Asif Shaikh Inc. — Houston, Texas
Run a real estate brokerage and property management business, and an S corporation. Responsible for operations, vendor management, budgeting, and client relationships.

Education & Certifications

University of Houston — Bachelor of Science, Information Systems Technology · Dean's List, 2001–2003

Languages: fluent in Hindi and Gujarati; learning Spanish